General Refund and Cancellation Policy

Always Better Solutions PVT LTD.  SeaA Firm Management

If Always Better Solutions PVT LTD.  SeaA Firm Management subscription fees are charged on a month-by-month basis, then no refunds will be provided for the current monthly subscription fee. Month-to-month renewal cancellations of Always Better Solutions PVT LTD.  SeaA Firm Management subscriptions are only allowed 30 days before the start date of the next subscription period (renewal date). Cancellation requests for new Always Better Solutions PVT LTD.  SeaA Firm Management orders must be sent as a case in SFDC to the relevant Sales Consultant and will be processed by Customer Service within 10 days of request from the customer.

The subscription will usually continue the month following notice from the customer, and then cancel/expire in the subsequent month. For example, if a cancellation request is received from the customer on January 5th, the customer will still be invoiced on February 1st and the cancellation is effective from March 1st.

Annual subscriptions of Always Better Solutions PVT LTD.  SeaA Firm Management can be cancelled by providing notice 60 days before the subscription renewal date.

Ancillary Software (Scan, Document, Practice Management, Site Builder, FP Solutions, Aliform)

Orders of ancillary software (new or renewal) are non-refundable, and cancellation is not allowed. No credit or refund will be issued, and the subscription service will continue until the expiry date. Cancellation requests received by Customer Service, within the prescribed period noted below, will be flagged not to auto-renew.

For renewals, all invoices are sent 60 days in advance of the subscription start date (renewal date) and cancellation requests must be received 30 days prior to the renewal date. Paid renewal orders will not be refunded.

For more information, please refer to the relevant product EULA at: seaa.co.in

Shipping & Handling/Processing Fees

Shipping and handling/processing fees are non-refundable.

Training & Implementation Services

Training and software implementation services can be cancelled or rescheduled if the cancellation request is received in writing 5 days prior to learning event start date. If a client is unable to attend the live learning event a recording of the session is offered as an alternative.

Professional Services amounts paid shall be deemed forfeited if the client is unable or chooses not to receive those services within 6 months of order submission. There are no refunds on services performed to date or services not consumed within 6 months of order date.

Exceptions

Signed Agreements/Multi-Year Software Agreements

The general refund and cancellation policy outlined above shall not apply to software products/solutions accompanied by a signed contract.

Multi-year software agreements (tax compliance software, Always Better Solutions PVT LTD.  SeaA and ancillary software) cannot be cancelled during the agreed contract period and cancellation requests must also be received 30 days prior to the renewal date and/or before the first version is shipped/downloaded and registered.

Trials and Demo

Research subscription products on CD-ROM and Internet are available for a review on a 30-day trial period. however, they can be ordered, reviewed, and returned within 30 days of purchase for a full credit if desired.

Business Rules – Payment, Cancellation and Refund

The following business rules will apply for all Always Better Solutions PVT LTD.  SeaA sponsored billable webinars, seminars, and conferences:

• Online registrations must be accompanied with a credit card payment and the credit card will be charged at time of registration. 
• For cancellations received in writing by email, phone, or fax at any time prior to the start date of the session, we will recommend/ask if customer would like to purchase the video of the seminar. If the customer states that they do not want to purchase the video, the full amount of value of the seminar will be credited to customer’s account.
• If an attendee cannot attend, substitution of participants is welcome up to the session date without prior notification.
• Always Better Solutions PVT LTD. reserves the right to cancel an event if necessary, and in this case, will provide a full refund of registration fees.
• If there is a change in the program date, Always Better Solutions PVT LTD. will offer the new date to the customer, another seminar or webinar. If customer does not accept, Always Better Solutions PVT LTD. will provide a full refund of registration fees.
• No liability will be assumed by Always Better Solutions PVT LTD. for changes in contents, speaker, or venue.