Refund and Cancellation Policy
Always Better Solutions PVT LTD – SeaA Firm Management
General Refund and Cancellation Policy
If Always Better Solutions PVT LTD SeaA Firm Management subscription fees are charged on a month-by-month basis, then no refunds will be provided for the current monthly subscription fee.
Month-to-month renewal cancellations of subscriptions are only allowed 30 days before the start date of the next subscription period (renewal date). Cancellation requests for new orders must be sent as a case in SFDC to the relevant Sales Consultant and will be processed by Customer Service within 10 days of request from the customer.
The subscription will usually continue the month following notice from the customer and will cancel or expire in the subsequent month.
For example, if a cancellation request is received from the customer on January 5th, the customer will still be invoiced on February 1st and the cancellation will be effective from March 1st.
Annual subscriptions can be cancelled by providing notice 60 days before the subscription renewal date.
Ancillary Software (Scan, Document, Practice Management, Site Builder, FP Solutions, Aliform)
Orders of ancillary software (new or renewal) are non-refundable and cancellation is not allowed. No credit or refund will be issued and the subscription service will continue until the expiry date.
Cancellation requests received by Customer Service within the prescribed period will be flagged not to auto-renew.
For renewals, all invoices are sent 60 days in advance of the subscription start date (renewal date) and cancellation requests must be received 30 days prior to the renewal date. Paid renewal orders will not be refunded.
For more information, please refer to the relevant product EULA at: seaa.co.in
Shipping & Handling / Processing Fees
Shipping and handling or processing fees are non-refundable.
Training & Implementation Services
Training and software implementation services can be cancelled or rescheduled if the cancellation request is received in writing 5 days prior to the learning event start date.
If a client is unable to attend the live learning event, a recording of the session will be offered as an alternative.
Professional Services amounts paid shall be deemed forfeited if the client is unable or chooses not to receive those services within 6 months of order submission.
There are no refunds on services performed to date or services not consumed within 6 months of the order date.
Exceptions
Signed Agreements / Multi-Year Software Agreements
The general refund and cancellation policy outlined above shall not apply to software products or solutions accompanied by a signed contract.
Multi-year software agreements cannot be cancelled during the agreed contract period. Cancellation requests must be received 30 days prior to the renewal date and/or before the first version is shipped, downloaded, and registered.
Trials and Demo
Research subscription products on CD-ROM and Internet are available for review on a 30-day trial period. They can be ordered, reviewed, and returned within 30 days of purchase for a full credit if desired.
Business Rules – Payment, Cancellation and Refund
The following business rules apply for all Always Better Solutions PVT LTD sponsored billable webinars, seminars, and conferences:
- Online registrations must be accompanied by credit card payment, and the card will be charged at the time of registration.
- For cancellations received in writing prior to the start date of the session, customers may be offered the option to purchase the seminar video. If declined, the full seminar amount will be credited to the customer’s account.
- If an attendee cannot attend, substitution of participants is allowed up to the session date without prior notification.
- Always Better Solutions PVT LTD reserves the right to cancel an event if necessary and will provide a full refund of registration fees.
- If the program date changes, the customer will be offered the new date or another seminar/webinar. If not accepted, a full refund of registration fees will be provided.
- No liability will be assumed by Always Better Solutions PVT LTD for changes in content, speaker, or venue.